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Complaints and Compliments

Play Midlothian is committed to providing the best possible service for all its service users. We value all feedback, whether positive or negative.


All compliments will be acknowledged, and will be passed to both staff involved and their line manager. A copy of the compliment will be kept on the employee’s personnel file.


It is important that we receive feedback from service users in order to continue to develop and improve services.

If you would like to submit a compliment or a complaint, please refer to the downloadable policy on this page.

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