Complaints and Compliments

Play Midlothian is committed to providing the best possible service for all its service users. We value all feedback, whether positive or negative.

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Compliments

All compliments will be acknowledged, and will be passed to both staff involved and their line manager. A copy of the compliment will be kept on the employee’s personnel file.

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Complaints

It is important that we receive feedback from service users in order to continue to develop and improve services.

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If you would like to submit a compliment or a complaint, please refer to the downloadable policy on this page.